Google Apps FAQs

Table of Contents

  1.     Whose mail is being moved to Google Apps?
  2.     Can I keep my TigerMail mailbox?
  3.     Is my mail and information at Google Apps kept private and secure?
  4.     Will Google protect me against SPAM and viruses?
  5.     Does Google place ads in the email?
  6.     Will Google search our email for marketing purposes?
  7.     Can I use Microsoft Outlook (or other clients) with Google Apps?
  8.     Will I get a new email address?
  9.     When I’ve been moved to Google Apps, how can I access my mail?
  10.     I have my email forwarded.  Will that still work?
  11.     Meanwhile, how can I access my TigerMail or Live@edu email to move something?
  12.     Where on the University website can I find a link to access my email?
  13.     I have a Blackberry/iPhone/Windows Mobile Phone—can I read my mail there?
  14.     Where can I learn more?
  15.     Are other universities using Google Apps for email?
  16.     Okay, I’m ready.  How soon can I use Google Apps email?
  17.     I don't have all the things I've used in GMail - where are they?

Whose mail is being moved to Google Apps?

    Only student email accounts will be moved to Google Apps.

    Regular employees (faculty and staff) of the University will not be moved, even if they are taking a course.

Can I keep my TigerMail mailbox?

    There will be a brief period of time when you can access both TigerMail and Google Apps so you can transfer contacts and calendar information. You will not be allowed to keep your TigerMail account in the long term, however.

Is my mail and information at Google Apps kept private and secure?


    Yes.  The email data is owned by Tuskegee University and its students—not Google.  Google is simply a service provider.  These and other concerns have been addressed by an educational agreement contract developed and executed.

    In addition, Google has a privacy policy which can be read here: http://www.google.com/intl/en/privacypolicy.html

Will Google protect me against SPAM and viruses?

    Yes.  Google blocks any files it considers a possible danger.  These include executables, even if they are in a zip file.  For more information, please refer to this link: http://mail.google.com/support/bin/answer.py?answer=6590

Does Google place ads in the mail?

    No.  Google will not place ads in the email and you will not see ads on the screen when you look at your mail, calendar, or documents.

Will Google search our email for marketing purposes?


    No.  The educational agreement prohibits that activity.

Can I use Microsoft Outlook (or other clients) with Google Apps?

    Yes. You can use POP or IMAP clients. To set up your account for this, check out the Google help at:

Will I get a new email address?

    No. You will continue to use your TU email address, and you’ll still log into email with your TU Username and password. Any email forwards you have set will not be affected.

When I’ve been moved to Google Apps, how can I access my mail?

    There is a link on the http://mytu.tuskegee.edu page, but you can access Google Apps directly using these links:

        http://gmail.tuskegee.edu – for Google Mail
        http://calendar.tuskegee.edu – for Google Calendar
        http://docs.tuskegee.edu – for Google Docs

    Please note! You cannot go to http://gmail.com and login with your TU username and password - you need to use the link on the mytu.tuskegee.edu page or one of the links above.

I have my email forwarded.  Will that still work?

    Yes. When your account is migrated to Google Apps, all forwards will remain in place. So you will continue to receive and read mail where your mail has been forwarded.

    You will still have the ability to manage your mail forwards. If you wish to unset your forward so that you can use Google Apps, visit http://mytu.tuskegee.edu and choose “Change the destination of email sent to your @tuskegee.edu address.”  After you log in, check the radio button for “Your tuskegee.edu Gmail mailbox.”  You can at any time forward your mail to any account you have access to with this same page.

Meanwhile, how can I access my TigerMail or Live@edu email to move something?

    You can still access your TigerMail or Live@edu email for a short time by clicking on the following links:

        For TigerMail:
             http://tigernet.tuskegee.edu

        For Live@edu:
             http://login.live.com

     For For details about moving address books from other mail clients, see Google’s walkthrough of Exporting contacts from other mail providers.

      For details about moving calendar entries from other calendar applications, see http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=83126

Where on the University website can I find a link to access my email?

    On the University website, you can find the MyTU Student Portal and Student Email links on the homepage under "Quick Links," and on academic pages under "Online Resources."

I have a Blackberry/iPhone/Windows Mobile Phone—can I read my mail there?

    Yes.  Use the information at these links:

    Google Apps also supports synchronization with your phone. For details and setup information, see http://www.google.com/mobile/default/sync.html

Where can I learn more?


    New announcements will be posted at http://www.tuskegee.edu/mytu in the section on Google Apps.  To view a complete video tutorial about GMAIL for Education, click on this link:  http://services.google.com/apps/resources/overviews/welcome/topicMail/index.html

    If you have more questions, you can always contact the Campus Technology Customer Service Center.

Are other universities using Google Apps for email?

    Yes.  See http://www.google.com/a/help/intl/en/edu/customers.html

Okay, I’m ready.  How soon can I use Google Apps email?

    You can migrate your own account to Google Apps any time by using self-service migration. Go to http://mytu.tuskegee.edu and read the section on “Migrate your mail account to Google” where there is a link to the MigrateToGoogle application. Or you can contact the Customer Service Center by email at customer service center@tuskegee.edu or by phone at 727-8040. Campus Technology will migrate the accounts of those students who do not elect to migrate their own sometime prior to the beginning of the fall semester.

I don't have all the things I've used in GMail - where are they?


    Your Google Apps for Education account is not exactly the same as a GMail account. With a GMail account you have access to a number of applications - like online photos - that are not part of Google Apps. You can keep you gmail account for those other applications, of course.