Close this Alert

Close this Alert

Get Assistance

Scheduling for virtual appointments, tutoring (REACH) and Writing Center
(Students must use domain username and password to log into NAVIGATE on laptop or desk---no cell phone)

Button - Log into Navigate



The Get Assistance button opens the workflow for student-initiated appointment scheduling. From this screen, students can choose a service, location, staff member, and time for their support appointment. A student will follow the prompts in the workflow to schedule and confirm their appointment. Get Assistance (i.e., Scheduling)

The Get Assistance button opens the workflow for student-initiated appointment scheduling. From this screen, students can choose a service, location, staff member, and time for their support appointment. A student will follow the prompts in the workflow to schedule and confirm their appointment.
 
After selecting Get Assistance, students will click through and make the following choices:  

  • Select a Care Unit
  • Select a Service Category
  • Select a Service 
    Screenshot - schedule appointment
  • Select a Location
  • Select a specific staff member or “Any Staff member”
    Screenshot - Schedule appointment with Back button
  • Choose a date and time from a list of availability by selecting the blue box in the "Morning" or "Afternoon". *From this screen, students will also have the option to view drop-in times or send appointment requests.
    Screenshot - Choose a Date

 
Important Note - the Care Units, Service Categories, Services and Locations that displayed are all dependent on the configuration of the Navigate Staff platform and staff members having active availability for the selected services.


After making all their selections, the student will see a confirmation page with the details of their appointment. They have the option to use the 'Comments' box to leave a note for the staff member about what they are hoping to discuss in the appointment. The student will also have two options for receiving a reminder about the appointment; they can opt in or out of receiving an email and/or text message about the appointment. Lastly, the student clicks 'Confirm Appointment'.
  
Screenshot - Confirm appointment

Screenshot - Appointment has been created
  
Students can also respond to Appointment Campaign requests through the link in their email, through Navigate Student, or through this Student Home (a yellow banner will appear at the top of their home, prompting them to respond to the campaign request). In this case, they will follow the same workflow detailed above except that the service and location will already be selected from the campaign settings. The student will select the staff member (if there are multiple choices in the campaign) and the time they want to meet.

The appointment the student scheduled will now appear in their list of upcoming appointments and on their calendar, both discussed in Upcoming Appointments Guide.