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Frequently Asked Questions

1) When should I arrive to a scheduled appointment and what do I bring?

Regular clients should arrive 15 minutes prior to your appointment. New Clients should arrive 30 minutes prior to your appointment to complete any necessary documents. Arriving early will help us take care of your animal's needs during the appointment.

Please bring copies of your animal’s medical records and any recent test results and vaccination records from your veterinarian's office to help us better understand your animal's medical condition. We require proof of the rabies vaccine. If your animal is currently taking any medications, please bring a list of those as well.

We require that all dogs be on a leash in our entrance and reception area. We require that cats and small exotic animals are placed in a carrier. This is for the safety of your animal and creates a calmer environment for all patients waiting to be seen.

2) Can my animal eat the day of the appointment?

Food and water should be continued on your pet’s regular schedule. Medications should also be given on your animal’s regular schedule.

3) Who will examine my animal?

A senior veterinary student and a faculty veterinarian will examine your animal. Since this is a teaching facility, students are involved in all aspects of patient care while under the direct supervision of faculty veterinarians.

4) How do I make an appointment? Is a referral required?

To make an appointment for Small Animal, call 334-727-8436 and Large Animal 334-727-8461. We work collaboratively with and accept referrals from local veterinarians, but a referral is not required to schedule an appointment. No matter who schedules your appointment, it is helpful to provide medical records and any recent test results from your veterinarian's office to help us better understand your animal's medical condition.

5) What happens if my animal needs to be hospitalized?

Your animal may be admitted to the hospital immediately following your appointment for a diagnostic procedure or treatment. We will try to relay this to you ahead of time if hospitalization is foreseen. We will then have the senior veterinary student communicate on a daily basis with you to update you on your pet’s status and on the current invoice. You are also encouraged to visit your pet after making previous arrangements with the senior student or the reception team.