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OFFICE OF INFORMATION TECHNOLOGY

Home > Student Affairs > Office of Information Technology

HELPDESK PHONE: 334-727-8040 | EMAIL: helpdesk@tuskegee.edu | OFFICE HOURS: Mon-Fri 8am-4:30pm

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Help Desk TigerWeb CANVAS Email System Resources OIT Staff

Welcome!! The Office of Information Technology (OIT) is the primary information technology (IT) provider on the campus of Tuskegee University. Our mission is to provide IT services that support the mission of the University and provide quality customer service to the university community and guests.

How can we assist you with IT?

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Password Resets

If you have forgotten your password, select "Forgot password", verify your identity, and create a new one. Log in with new password.

Any questions contact IT help desk

  

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Campus Email

If you can't log into your email, or if you are not receiving email, please contact us so we can troubleshoot your email issue.

  

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TigerWeb or CANVAS

Having trouble accessing your TigerWeb or your CANVAS accounts? Contact the IT helpdesk so that we can assist you.

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Computer or Equipment

Computer not starting up? Printer not printing or keeps jamming? Apps not working? Give us a call.

  

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SPAM or Virus

System slow coming up, or you accidentally clicked on a link that caused your system to stop functioning. Contact us immediately!!

  

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Campus WiFi

Can't get on the University's WiFi? Need to find out where the strongest WiFi signals are? We can help.

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For Incoming Students

Are you a new student coming on campus for the first time? We can give computer specifications for accessing the network.

  

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Helpful Resources

We provide helpful IT information and resources for current students, faculty and staff as well as helpful links.

  

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Zoom or MS Teams

Need to get more familiar with Zoom or Microsoft Teams? Let us show you how to set up and host a meeting.

 

Read more about IT

Student at desk using Zoom or MSTeams    Student sitting on steps using laptop    Campus network infrastructure image
Zoom Pro and Microsoft's Teams Meetings    Campus WiFi Do's and Don'ts    Current OIT Campus Projects

Zoom Pro is a leading video communications platform, perfect for both remote learning and on-campus instruction with features like live video, audio conferencing, closed captioning, chat, file sharing, and webinars.

Teams Meetings combines live meetings, closed captions, chats, phone calls, file sharing, and embedded Office 365 apps, making it a powerful collaboration tool.

Tuskegee University integrates Zoom Pro and Teams Meetings into Canvas LMS, providing students and faculty easy access to these tools for enhanced teaching and learning.

  

Both students and faculty need high-performing, reliable WiFi access for learning and personal use. This requires robust campus infrastructure.

Reliable WiFi is needed inside:

  • Academic classrooms
  • Administrative buildings
  • Cafeteria
  • Dorms
  • Lecture halls
  • Student center
  

The Office of IT completed phase-1 upgrades in 78 buildings with new fiber and 1200+ wireless access points in 2023. Phase-2 includes switches, firewalls, and routers.

Upgrades improved uptime and stability. Grants funded the project.

Updates will continue to be shared.

More Information

Zoom Pro and Microsoft's Teams Meetings

Key Features

Zoom Pro and Teams Meetings both provide:

  • Online classes and individual meetings
  • Recorded lessons for review
  • Screen and file sharing
  • Support paths
  • Live chat

Zoom Pro: Advantages

  • User-friendly, easy, and familiar interface requiring minimal training
  • Wide-ranging technical integrations with other educational tools

Teams Meetings: Advantages

  • Industry-standard workspace for various educational activities
  • Deep integration with Office 365 applications for seamless collaboration, file backups, and search

Highly Valued Experience and Skillsets

  • Zoom Pro is praised for its simplicity, making it easy for students and faculty with little to no learning curve
  • Teams Meetings offers more features and integrates tightly with Office 365; while it may take longer to learn, it provides a valuable resume skillset

Whether it is the ease of communicating with Zoom Pro or the comprehensive, industry-standard features of Microsoft’s Teams Meetings, both platforms elevate Tuskegee University’s remote and on-campus learning experience!

Current OIT Campus Projects

CAMPUS PROJECTS:

Network Infrastructure:

Tuskegee University Office of Information Technology (OIT) completed the phase-1 infrastructure upgrading all the fiber with single mode fiber in 78 buildings and 62% of the campus buildings installed with new wireless access points (1200 plus) embarking on an Information Technology infrastructure upgrade in the Spring of 2023. The second phase of the project includes upgrading the Campus Technology Infrastructure, which will include upgrading of network switches, firewalls, and routers in the Data Center, administrative buildings, and student residential buildings.

The upgrades have brought stability and improved uptime of Tuskegee networks and computing platforms. The NTIA/CMC and Scott-McKinsey grant has helped with the project funding.

We wish to keep you updated on the status of our progress and will have more details in the future.

Campus WIFI

Therefore, a capable WiFi standard is needed to properly support the growing use of mobile devices throughout campus.

DO:

  1. Learn how to connect and disconnect from campus WiFi
  2. Learn basic troubleshooting of WiFi issues
  3. Register your wireless devices with OIT so you can connect them to the school network
  4. Check email messages for planned power outages

DON'T:

  1. Don't open emails from unknown sources. The firewall doesn't protect everything.
  2. A lot of SCAM emails end up in your inbox. Especially textbook scams, fake internship opportunities, or get-rich-quick scams.
  3. Don't respond to those emails. Whenever possible, connect your desktop computer or laptop to wired internet. You'll find it is faster.

Is it safe to use campus WiFi?
Public networks are unsecured, meaning your devices are vulnerable to a malware attack. This could leave you with damaged operating systems or open you up to data theft. However, if you take the right precautions and use the right tools, it's easy to stay safe and search the internet using campus Wi-Fi.

Some benefits of WiFi:

  • Give students a broader range of learning styles
  • Creates a real-life environment
  • Helps students develop teamwork skills
  • Makes classwork easily accessible
  • Helps students learn faster

Student Computer Labs

Computer Lab

The OIT provides access to two general student computer labs on campus:

  • Bioethics Computer Lab (John A. Kenney Hall, room 70-128)
    Hours of Operation: 8:30 a.m. to 4:30 p.m. M-F
  • Tompkins Hall Computer Lab (Tompkins Hall, room 402)
    Hours of Operation: 8:30 a.m. to 9:00 p.m. M-F

The Main Library also provides access to a general student computer lab:

  • Library Computer Lab (Ford Motor Company Library, 3rd floor)
    Hours of Operation: 8:00 a.m. to 4:15 p.m. M-F (See Library schedule for Fall Hours)

Announcements:

Bullhorn icon The University Telephone Directory is back online!! Only Departmental numbers are available for public access. To access, your TU login credentials are needed: https://directory.tuskegee.edu. If there is an error with your information, please contact helpdesk@tuskegee.edu.

Bullhorn icon Tuskegee University Skype for Business calls and chat features are no longer available!! All users must transition to Microsoft Teams for calling and chat.